Frequently Asked Questions

Answers to common questions about bookings, payments, cancellations, and travel requirements

Trip Type

Yes. The trips are built around private transport and guide service for your own travelling group member, so you are not joining a public coach group.

Booking

Choose your date, arrival time, group size, accommodation, activities, meal and proceed to checkout. Pay the booking fee. Then, our travel consultants will be in touch to finalize your booking details and the remaining payment amount and deadline.

First Day Itinerary

No. The Day 1 West Tokyo tour itinerary is designed for the early arrival; late arrivals will receive a direct airport transfer and accommodation check-in.

Muslim Prayer

Yes. Our tour itineraries build in regular stops for daily prayers. Your tour guide knows the locations of nearby mosques, multi-faith prayer rooms, and quiet public spaces along your daily route.

Meals

No, only one complimentary wagyu treat is included. The Half Board meal plan (lunch and dinner) throughout the trip is available upon booking at an additional charge. For infant, bring your own food. For Muslim, the meal plan is 100% halal.

Travel Insurance

Yes, complimentary travel insurance is included for only travellers below age 60. Travellers aged 60 or above, or anyone needing broader cover, should arrange suitable personal insurance and confirm the exact policy benefits before departure.

Accessibility

Some days involve extended walking, uneven ground, stairs and busy stations. Share mobility needs and wheelchair dimensions before booking so transport, accommodations and attractions can be checked properly.

Free and Easy Day

No, except for the 6-Days Hokkaido trip, in which transport and guide service are provided within Sapporo. Check the day-specific note upon booking.

Mount Fuji

No. Mount Fuji views depend on weather and visibility on the day. The area still offers heritage scenery, lakeside stops and shopping, and the guide may adjust timing when local conditions require it.

Exclusions

International flights, most meals, accommodation upgrades, personal expenses, optional activities add-on and any item not named in the confirmed inclusions are separate. You will receive a clear cost summary during checkout.

Changes / Cancellation

Change and cancellation terms can depend on accommodations, tickets and how close the trip is. Request the applicable written terms before paying, especially for theme parks and other dated tickets that may become non-refundable.